Returns & Exchanges

At Conatural, we want you to be completely satisfied with your organic beauty purchase. If you are not happy with your order, we offer a hassle-free return and exchange process within 14 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or WhatsApp with your order number and a brief explanation for the return or exchange.

• 2.
  Quality Inspection

  Ensure the product is unused, in its original packaging, and includes all seals; our team will review your request and provide a return authorization.

• 3.
  Package and Ship

  Securely pack the items to prevent damage during transit and ship them back to our designated fulfillment center using a trackable courier service.

• 4.
  Refund or Replacement

  Once we receive and inspect the item, we will process your refund to the original payment method or dispatch your replacement within 5-7 business days.